Please note: We offer 100% return policy if the order hasn’t been started or if for some reason the order cannot be completed. Customers have up to 30 days to request a refund if the order has not been completed. They agree to request a refund and not file a chargeback.
Orders are usually started within a few hours of the initial purchase. We will wait for the order to pass the fraud test before starting any orders (Sometimes the fraud test which is done through our credit card processor can take hours but normally is complete within a few minutes after the purchase).
Once the order has been started there will be no refunds unless we fail to deliver your order.
If you have any questions regarding any of our policies please use the contact us page to let us know.
Like many other Web sites, www.UpYourPlays.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons:
Zopim Live Chat (Zopim.com):
We offer a live chat function on our website. This gives our customers the ability to chat with us and have questions answered quickly. This chat service identifies people by ip address and customers have the ability to leave their email address for us to contact them later. No customers email address or information is shared with anyone ever. Its only used for us to provide a better customer support experience.
Our Mailing List (Mailchimp.com):
Customers have the ability to join our newsletter by choice. This gives us the right to email them with website news and discount codes. Anyone who joins our mailing list has the right to opt out at anytime. We will never give away, sell, or rent out these emails for any reason and are only used to stay in contact with the people on our list. You can opt out of our mailing list by emailing me at sales@UpYourPlays.com or by clicking the opt out link that is in the bottom of every email that we send you.
All of our transactions go through a secure connection with Paypal.com credit card processing and we never have access to your credit card information. The only information that we receive is your name, address, email address, ip address, and order information such as video URL. This information is not shared with any third party and is only used to complete your order.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
Thanks, John Halfacre